Last updated: August 2026
Effective Date: August 2026 | Applies to: easychangelocksmiths.com
Easy Change Locksmiths, a mobile locksmith operating across Melbourne's east and the Frankston south-east. Phone 03 4821 3333, email info@easychangelocksmiths.com. This policy sets out how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We are a Service Area Business and publish no street address.
Your name, a contact number, an email address if you give one, the address the work is at, what you have asked us to do, and the evidence that you are entitled to have it done. That is the complete list. We do not collect sensitive information as the Privacy Act defines it, and we do not ask for information we have no use for.
We will not open a lock, a safe or a vehicle until we are satisfied the person asking is entitled to. That means sighting identification, a tenancy agreement, addressed mail or equivalent evidence, and recording that the check happened. We record that it was done and what satisfied us. We do not keep photocopies or scans of identity documents. This protects you on every day you are not standing in front of us.
Quoting, scheduling and attending your job, invoicing it, meeting the record-keeping obligations that apply to locksmith work in Victoria, and answering you if you contact us later about the same job. We do not sell personal information. We do not pass it to third parties for their marketing, and we do not build profiles for advertising.
A record that a particular address has a particular lock, a master key system or a safe is sensitive in the ordinary sense even where the Act does not classify it that way. Job records are held in access-controlled systems, kept for as long as our insurance and licensing obligations require, and then disposed of.
The technician attending your job. Our payment processor, for the transaction only. Our insurer or lawyers if a claim arises from the work. Police or a regulator where the law compels us. Nobody else.
This website may set cookies to remember display preferences and to count which pages get used. You can refuse them in your browser and the site will still work. We do not use cookies to identify you personally.
You can ask what we hold about you, ask us to correct it, or complain about how we have handled it. Contact 03 4821 3333 or info@easychangelocksmiths.com and we will respond within a reasonable period. If our answer does not satisfy you, the Office of the Australian Information Commissioner takes privacy complaints at oaic.gov.au, and you do not need our permission to go to them.